STATEMENT OF GUARANTEE
Guarantee Terms and Conditions
Unless explicitly stated, a product’s guarantee complies with the minimum statutory requirement for the country in which it is being sold.
The benefits given by this manufacturer’s guarantee are in addition to other rights and remedies of the consumer under a law in relation to the goods to which this guarantee relates.
Hozelock provides a manufacturer’s guarantee to the initial purchaser for each new product produced by Hozelock that is sold by an authorised Hozelock supplier. This guarantee provides such initial purchaser with a guarantee against faulty workmanship in manufacture and/or defective components for the guarantee period from the original date of purchase.
This guarantee is a manufacturer’s guarantee and is limited to repair or replacement at our discretion. Where a replacement product is provided, it will only be under guarantee for whatever period is remaining from the original guarantee. You may have additional rights under the Consumer Rights Act 2015 with your retailer. It is usual for your retailer to deal with your claim in at least the first year after purchase, so always check with them first.
The guarantee period on selected Hozelock products may be extended subject to the following conditions:
- The product qualifies for an extended guarantee, which is indicated on display packaging of the individual product
- The Hozelock product is registered by the end user within 30 days of purchase by the following means:
- Online registration, using the web address: www.hozelock.com/register-your-guarantee/
If internet access is not available, then Consumer Services can be contacted to action your extended guarantee registration.
Making a Claim
If any product supplied by Hozelock is found to be defective due to faulty manufacture and/or defective components within the guarantee period, Hozelock will repair or replace the product to the consumer providing the original proof of purchase.
Please note registering your product is not a proof of purchase. The original receipt of purchase will be necessary to validate any guarantee claim.
Registered end users showing to Hozelock’s reasonable satisfaction that the defect or damage is solely attributable to Hozelock’s defective materials or workmanship in the products and not:
(a) Wear or tear from normal use.
(b) Any servicing by anyone after delivery other than by anyone authorised by Hozelock.
(c) The product(s) having been misused or subjected to neglect e.g., frost damage, improper or inadequate care, carelessness (including being dropped), or abnormal usage conditions.
(d) The product(s) having been involved in any accident or attempt at repair, alteration, change or modification or inspection within the product itself except by or on behalf of Hozelock or as approved by Hozelock or in accordance with Hozelock’s instructions.
(e) The product(s) having been used other than in accordance with good practice and Hozelock’s instructions or recommendations; or
(f) The use of non-genuine spare parts or accessories fitted to the product(s).
(g) Please note registering your product is not a proof of purchase. The original receipt of purchase will be necessary to validate any guarantee claim.
If the product is found faulty and you wish to utilise the manufacturer’s guarantee, Hozelock will repair or replace at Hozelock’s cost however any costs incurred to obtain guarantee consideration or service is the consumer’s responsibility, including shipping and handling, travel expense, lost time, or pickup and delivery. This does not affect your statutory rights.