Important Info Before You Contact Us:

  • Your orders take 3-5 working days to arrive.

  • Customer support replies can take 3-5 working days via email. However, it can take up to 7 working days during peak season.

Need Help or Advice?

Access help and advice online through our Support Page for troubleshooting, how-to videos and more.

Guarantees & Product Support

We stand by the quality of our products.

  • If your Hozelock or Hozelock Cyprio product fails within the guarantee period and has been used correctly, follow our Guarantee Claims Checklist.
  • For issues within the first 12 months, please contact your retailer with proof of purchase. 
  • For issues after 12 months, complete the form below. Be sure to keep your proof of purchase.
  • If purchased through Amazon, you must call Amazon’s Customer Service team at 08002797234 to make a claim.

We aim to respond to guarantee claims within 3-5 working days. However, it can take up to 7 working days during peak season.

Delivery Information

Orders are delivered within 3-5 working days.

If you need help with your order, email us using the form below.

Live Chat Support

Speak to our team instantly via Live Chat!

Live Agents available Monday – Friday: 10am – 2pm
(Excluding Bank Holidays)

Our Generative AI Assistant is available 24/7 and may be able to answer your question immediately, so we encourage you to use this service first.

BY EMAIL


    Please note: Your orders take 3–5 working days to arrive. Customer support replies can take 3–5 working days via email. However, it can take up to 7 working days in peak season.

    We’ll use your details to respond to your enquiry. See our Privacy Policy for more information.

    OTHER WAYS TO CONTACT US

    Please use our “Contact Us” bot within our Live Chat function to explore other ways to get in touch.

    PRODUCT SAFETY

    The new General Product Safety Regulation (Regulation (EU) 2023/988 – GPSR) increases the protection of EU consumers against dangerous non-food products sold offline or online. The GPSR will be applicable by businesses and national market surveillance authorities from 13th December 2024.

    Hozelock certifies that all products that it manufactures and supplies are designed, tested, and built to standards which are appropriate for their intended use and is committed to ensuring our products are safe and built for purpose.

    If you have a safety concern or have experienced an accident with our products, please report it to [email protected].

    OUR UK HEAD OFFICE