You can quickly access help and advice online – visit our Support page for troubleshooting, how-to videos and more.
Guarantees – at Hozelock we value the Guarantee we offer on our products. Every product is crafted to work time after time.
If your Hozelock or Hozelock Cyprio product is used in the way it’s intended and it breaks down within the guarantee period, please follow the Guarantee Claims Checklist.
If you are in a hurry and the fault occurs during the first 12 months, provided you have the proof of purchase, the retailer will manage your claim.
After 12 months and within the product’s Guarantee period just fill out the form below. Please ensure your keep hold of your proof of purchase and we will be back in contact within 5-10 working days.
Orders – If you are chasing an order, please note that your order will take between 3 to 10 working days to get to you.
If you can’t find what you are looking for using the above options, please contact us by email below and we will aim to get back to you within 5-10 working days. Alternatively, please contact our dedicated team on: 0121 313 1122.
Our call centre is open:
Monday – Thursday: 09:00 – 12:00 | 13:00 – 16:30
Friday: 09:00 – 12:00 | 13:00 – 15:30
Please call 0121 313 1122 for help from our friendly customer services team.