Important Info Before You Contact Us:
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Your orders take 3-7 working days to arrive.
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Customer support replies can take 3-7 working days via email.
Need Help or Advice?
Access help and advice online through our Support Page for troubleshooting, how-to videos and more.
Guarantees & Product Support
We stand by the quality of our products.
- If your Hozelock or Hozelock Cyprio product fails within the guarantee period and has been used correctly, follow our Guarantee Claims Checklist.
- For issues within the first 12 months, please contact your retailer with proof of purchase.
- For issues after 12 months, complete the form below. Be sure to keep your proof of purchase.
- If purchased through Amazon, you must call Amazon’s Customer Service team at 08002797234 to make a claim.
We aim to respond to guarantee claims within 3-7 working days.
Delivery Information
Orders are delivered within 3-7 working days.
If you need help with your order, email us using the form below. We’ll get back to you within 3-7 working days.
Live Chat Support
Speak to our team instantly via Live Chat:
- Monday: 8am – 4pm
- Tuesday: 8am – 4pm
- Wednesday: 8am – 4pm
- Thursday: 8am – 4pm
- Friday: 8am – 3pm
(Excluding UK Bank Holidays)
Need more ways to reach us? Use the “Contact Us” bot within the chat window for more options.
BY EMAIL
OTHER WAYS TO CONTACT US
Please use our “Contact Us” bot within our Live Chat function to explore other ways to get in touch.
PRODUCT SAFETY
The new General Product Safety Regulation (Regulation (EU) 2023/988 – GPSR) increases the protection of EU consumers against dangerous non-food products sold offline or online. The GPSR will be applicable by businesses and national market surveillance authorities from 13th December 2024.
Hozelock certifies that all products that it manufactures and supplies are designed, tested, and built to standards which are appropriate for their intended use and is committed to ensuring our products are safe and built for purpose.
If you have a safety concern or have experienced an accident with our products, please report it to [email protected].
