General Terms and Conditions

Hozelock provides a manufacturer’s warranty to the initial purchaser for each new product produced by Hozelock that is sold by an authorised Hozelock supplier. This warranty provides such initial purchaser with a guarantee against faulty workmanship in manufacture and/or defective components for the warranty period from the date of purchase.

The benefits given by this manufacturer’s warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which this warranty relates.

 

Making a Claim

If any product supplied by Hozelock is found to be defective due to faulty manufacture and/or defective components within the warranty period, Hozelock will repair or replace the product to the customer providing:

• proof of purchase is provided to Hozelock or its authorised supplier of the relevant goods

• the fault is not caused by misuse, neglect, adjustments and or modification by the consumer

• the consumer presents the defective product at the premises of the authorised supplier of that relevant Hozelock product

• failure has not occurred through normal wear and tear.

The product will be repaired or replaced at Hozelock’s cost however any costs incurred to obtain warranty consideration or service is the consumer’s responsibility, including shipping and handling, travel expense, lost time, or pickup and delivery.

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