Sales Administrator

Please read through the job description and apply below.

Job Description

Job description

Duties & Responsibilities:

  • Receive customer orders and enquiries by telephone, email, fax and EDI
  • Responsibility for processing high volumes of orders for all customers – UK, subsidiaries and Overseas in the agreed lead time
  • Handle customer enquiries and resolve any problems that may arise
  • Agree workload and priorities with Team Co-ordinator
  • Validation of orders – (e.g., to ensure correct pricing and quantities are input)
  • Obtain Credit approval from Wholesalers
  • Allocation and release of orders
  • Issue Pro-Forma Invoices
  • Deal with document filing in a timely and efficient manner
  • Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery
  • Supply stock availability information to Account Managers and customers when required
  • Coordinate and respond to all correspondence for orders and shipments
  • Supply delivery information and deal with carrier enquiries
  • Manage all point-of-sale orders received
  • Process Sample Order
  • Communicating internally important feedback from customers.
  • Support training of new members or temporary members of staff into the department
  • Supporting the sales force with general operations to help reach the team’s objectives
  • Ensure excellent service is given both internally and externally
  • Self-motivated to contribute to the success of the department by achieving personal and team KPI’s
  • Proactively support department growth and make recommendations to improve the customer experience
  • Comply with Health and Safety responsibilities defined in the company Health and Safety policy and ensure that any specific responsibilities are adequately delegated in their absence.
  • Contribute to the Continuous Improvement culture of both the department and business

Person Profile:

  • Persuasive
  • Self-motivated
  • Happy to use own initiative
  • Organized
  • Good team player
  • Good verbal and written communicator

Education and/or Experience

  • IT literate – Word, Excel
  • Knowledge of SAP would be an advantage
  • Numerate with good accuracy and attention to detail
  • Additional languages – French is an advantage
  • Good basic standard of education required (GCSE level minimum)
  • A further administration (or similar) qualification would be advantageous
  • Any IT qualifications would be a benefit (ECDL or similar)

Job Type: Full-time


  • On-site parking


  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Sutton Coldfield, B76 1AB: reliably commute or plan to relocate before starting work (required)


  • Sales administration: 1 year (preferred)
  • administration: 1 year (preferred)
Staff Discount

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