Job Purpose:

To Co-ordinate and oversee the Hozelock quality management system as detailed in ISO9001 and to provide support to the quality assurance team.

Duties & Responsibilities:

• Manage a team of quality engineers, technicians and auditors.
• Oversee the management of the customer services team who are headed up by a manager and supported by a team of advisors whose primary role is to support consumers with regards to product technical assistance, customer enquiries, customer complaints and warranty and spares replacements.
• Manage departments goals, objectives and KPI’s.
• Manage all aspect of customer quality concerns and warranty.
• Conduct random audits of product and assembly lines, including disassembly of products, to ensure Goods Inwards, assembly and packaging methods meet specifications and the ‘Gold Standard’ approved status.
• Develop FMEAs, Control Plans, Work Instructions and process audit documentation with supplier and UK teams and ensure that the controls are consistently followed.
• Issue Corrective Action Requests and verify that improvement actions are effectively implemented and maintained.  Where possible facilitate resolution using problem solving skills and support supplier.
• Actively take part in the development of supplier’s processes and the undertaking of capability studies to ensure a consistent high-quality product is manufactured.
• Conduct and review ISIRs and support Purchasing Director to ensure all suppliers have been audited and approved.
• Understand the requirements of electrical approvals for all electrical products houses and ensuring that the requirements of the standards are maintained.
• Liaise with suppliers to ensure that they meet all checklist items and submit their milestone information within the required timescales.
• Progress test equipment specification, procurement, manufacture and commissioning at supplier where appropriate.
• Progress display and transport packaging from local supplier through to sign off.
• Conduct production trials with supplier’s staff and design staff, through to sign off for mass production.  Document results and make improvement recommendations.
• Investigate and implement product and process improvements.
• Liaise with suppliers, UK and FE  team for any design, or assembly processing improvements.
• Travel to other factored product suppliers as required to ensure their products are on time, cost and quality.
• Ensure that the calibration of equipment is conducted by the supplier and the records are maintained.

Person Profile:           

• Excellent attention to detail
• Good communication skills
• Good Presentation skills
• Excellent planning & organisation skills
• Ability to work alone, sometimes under pressure and to tight deadlines
• Self-motivated and results driven
• Tenacity to coordinate a project from conception to completion
• Excellent analytical skills
• Ability to lead a team
• Not afraid to challenge the status quo

Education and/or Experience

• Fully conversant with ISO 9001
• Lead auditor trained preferred
• Must have experience within a manufacturing environment, plastic processing, assembly and test
• Min 5 years Quality Management Experience
• Customer liaison experience
• Management and creation of department budgets
• Experience of SAP preferred
• Willing to travel within the UK and abroad
• Excellent problem-solving skills
• IT literate especially in Microsoft, Outlook, Excel and Powerpoint.

Please note the above job activities are examples of work involved and do not purport to be a comprehensive list of all aspects of the major task