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Hose Reels

A: Yes. Replacement inlets can be purchased from Customer Services.

A: You can get replacement instructions by downloading them from the Hozelock web site

A: Yes. They come in 2 different sizes – 1inch BSP (approx. 33mm outside diameter threads) – part number 2158 and 5/8 inch BSP (approx 22.5mm outside diameter thread) – part number Z 21755 and both can be ordered from Customer Services.

A: From Customer Services or through our Spares purchasing Web site.

A: Yes. Replacement handles are available from Customer Services.

A: Check that you have an appliance on the end of the water-stop connector. If not the water will not come out.

A: Check that the locking lever is off.

A: Take out the red transit tab from under the base to stop this.

A: Yes. This is available as a spare part from Customer Services.

A: Remove the connectors from the end of the hose and pull it out of the grey hose guide. Untangle and remove the hose from the reel and make sure that you rewind it using the winding handle in the same direction of the indicator arrow on the side of the green casing.

A: Check that the green cir clip is still in place, If this is missing, the inlet will be loose and may leak. You can get a replacement from Customer Services

A: No we strongly advise taking the hose or hose reel unit indoors unless actually being used. All our wall mounted products are easy to remove from the wall and have “park Points” to attach the inlet and outlet hoses to. This stops water leaking out of the unit whilst indoors. Please note that damage from frost will invalidate the guarantee

A: Pull out all the hose. Clean any excess debris from the outside of the hose such as sand dirt etc with a damp cloth. Now let the hose retract slowly by walking back to the reel holding the end stop. This often allows the hose to layer properly again. When rewinding the hose always walk the hose back to the reel. Never let the hose fly back on its own. Not only is this dangerous it can cause irreparable damage to the reel.

A: Make sure you are winding in the correct way. There are arrows on the side of the case showing the correct direction. You will have to unwind the entire hose and rewind in the correct direction.


Fittings and Connectors

A: These can be obtained in a spares kit from retail outlets (part number 2299) which contains 10 O-rings and 5 tap connector washers or you can purchase a bag of 20 O-rings (part number Z73045) from Customer Services .

A: Yes. Part number Z21675 available from Customer Services.

A: Your tap is probably 5/8in bsp. We can supply an adaptor (93183-000) or a complete replacement tap connector (Z21755) which is a tap connector with a 5/8in BSP thread. Please contact Customer Services for assistance.


A: The most likely cause is limescale in the gearbox which can build up inside if water is left in. Try taking the end plug off and spraying a lubricant such as WD40 or 3 in 1 oil into the blanking plug end and also the end where the hose is connected. Leave the sprinkler overnight and allow the oil to drain out (ensure the floor is not damaged and there is no slip hazard caused). Refit the blanking plug and try again. This can be done at the end of the season when the sprinkler is put away. Leave the end plug out and hang it up so that excess water can drain away.

Spray Guns

A: What’s is happening is that there is a lot of water contained in the rose housing and when you switch to another setting this water has to empty. It will stop after a few seconds but you can speed this up by shaking the gun from side to side a couple of times to shake the water out.
Make sure the settings on the dial are correctly aligned and not “between” settings as this will cause the gun to leak continuously.


Automatic Watering

A: Check that you have inserted the drippers the correct way round, if they are adjustable drippers, turn them up. Go to and download our ABC Guide to Automatic Watering and check that you have the correct sized system, if the system is too long or overloaded with drippers your flow of water will be effected.

A: This can happen in older properties and/or usually means you have high water pressure. Contact customer services who will replace your pressure reducer, if this does not work we will send you a modified pressure reducer which will combat this problem.

A.  You need to block the end of the pipe with an end sleeve. These come in the micro irrigation kits or can be purchased separately from garden centres or Customer Services.

A: You can leave the main supply tubing buried during the winter as long as you remove the end sleeve and flush the system thoroughly. You must remove the drippers and store away from frost. Also remove the pressure reducer and water timer and store away from frost, remove the batteries from the water timer.

A: No. We advise that it is used outdoors only.

A: To straighten the main supply tubing, lay it in the opposite direction that it has been rolled and put a house brick or something as heavy on each end, leaving for an hour to flatten. Soak the ends of the tubing in warm water, which will soften the plastic and make it easier to insert the connectors.


A: You can have 9 Aquapods from one mains tap, and 3 Aquapods running on any one 4mm hose.


Water Butt Pump and Water Butt Treatment

A: This is a common question from customers because they either put the pump on the bottom of the water butt or do not realise there are 2 filters in the pump that need cleaning regularly. The pump must be raised off the bottom of the water butt or suspended on a rope. There are two filters in the pump that may require cleaning, the blue filter is located in the bottom of the pump, twist off the yellow grill at the bottom and remove the blue mesh filter, clean thoroughly and replace. Also remove the small wire filter from the connector on the top of the pump and clean thoroughly, this can get blocked with dirty rain water. This filter can be removed if it keeps blocking quickly as long as you are not using micro irrigation equipment (which has small orifices). Once cleaned re-prime and the flow will return. You can replace the wire filter and the connector off the top of the pump. There are no other spare parts available. To correctly prime the pump take of the hose connector from the top, Now slowly lower the pump into the water until the water level just under the outlet. Wait until you see water fill up unside the pump until the level is the same inside and outside the pump. Now attach the outlet and hose and lower the pump fully into the water. the pump should now run properly.


A: All of Hozelock water saving treatments are non toxic, so will not harm your pet. If they get an upset stomach please consult your vet.

A: The water butt treatment is a safe non toxic biological treatment that uses natural plant extracts so it will not harm wildlife provided it is diluted as directed in the instructions.

Water Timers/ Water Controllers

A: Check that you have put in new good quality non-rechargeable batteries. These will require changing every season. Check that you have set the settings correctly. Refer to the instruction leaflet.

A: there are 2 main reasons. 1. Not many people realise that rechargable batteries are not the same voltage as normal zinc/carbon batteries (or other non rechargable types). Normal batteries are 1.5v but rechargeable batteries are only 1.2v. So your timer, needing 3 volts to work now only has 2.4 volts before you start.
2. Normal batteries discharge gradually and fairly consistently over time. This is picked up easily by the timers low battery function and so the timer is prevented from opening if it cannot shut. Rechargeables give full or nearly full voltage until they are nearly out of power then the power suddenly runs out. This cannot be detected by the timers low batt function. The result is that the may have enough power to open but not close again and so you may waste water.

Car Brushes

A: The most common cause is that the liquid soap you are using is too thick and can’t be diluted by the brush dilution valve. This will be worse in colder weather. Try diluting the soap with a little water but only dilute as much as is needed at the time. If it’s not this then look at the clear bowl where the soap is held. There’s a little pipe in the middle. Make sure it’s not touching the bottom of the bowl (there should be approx 3m gap). If it is touching the bowl, unscrew the bowl and push the pipe in about 3mm and refit the bowl.


A: Make sure that the control knob is set to either soap or rinse. If it is midway this will cause the effect that you describe.

A: This usually happens when you continue to hold the brush up in the air after switching off as it’s the water in the tube emptying out. Just hold the brush bristles down.

A: No. The bristles or head may scratch the paintwork.


A: Yes you can, but depending on tap water pressure, performance may be affected i.e. slight retraction when the hose end is open.

A: Yes you can, but depending on tap water pressure, performance may be affected i.e. slight retraction when the hose end is open.

A: No, it is not recommended that the Superhoze is used with a Pressure Washer.

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